logo
Specialist vehicle sourcing for professional sports stars.
Celebrities and high net worth individuals

Treating Customers Fairly Policy Statement

We pride ourselves on being able to deliver a first class customer experience when clients purchase goods from us, and giving excellent customer service throughout their relationship with our company. We ensure our products and services are suitable for their needs and at all times we treat our customers fairly. These words reflect the culture and philosophy that is central to our activity. We recognise, however, that to fulfil this objective we must:

• Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly

• Monitor activities to ensure that each enquiry is treated consistently and that any advice given is in the customers’ best interests

• Continually assess the services we provide to ensure we can meet changing requirements

• Provide documentation to clearly and unambiguously explain the key features of our products and services

• Empower our staff to ensure any concerns raised by a customer are immediately addressed

We constantly monitor our ability to achieve these standards through:

• Regular written assessments of individual performance

• Benchmarking performance against quality standards

• Internal and external audits

• Analysis of customer feedback

Steve and his team were incredibly helpful throughout the process of securing my SQ8. I was able to assess various options and, once settled, it was a straightforward and easy process to follow and complete the deal. I would definitely recommend this service to friends and family and will be back when I change my next vehicle.

A friendly and professional hassle-free service which took out all the stress of acquiring a new car. Would definitely use these guys again.

Matty Warburton, Professional Footballer Northampton Town FC

Great service recently with Black Gold Vehicles. They were able to help me out with a car on short notice.

Mikael Silvestre, Former Manchester United Player

I’ve bought a couple of cars now from Black Gold Vehicles and always geat service from Steve and his team. I wouldn’t hesitate to recommend them.

Ant Middleton, TV Adventurer and Former Special Forces

Fantastic service! I didn’t have much time to get a car but they managed to find something that suited our needs and delivered direct to our door.

Darren Anderton, Former Spurs and England player